The couple telephoned the Citizens Advice Consumer Service on 03454 040506 and asked for help. A Trading Standards team was dispatched immediately and intervened, preventing the couple from paying any money to Eastwood.

Failed to provide any written quotation, failed to provide written advice about the couple’s 14 day cooling-off period and failed to provide any information as to the legal name and address of the business.

To help members of the public avoid the rogues, Cornwall Council also offers a list of local businesses that have been checked and tested and are “Trading Standards Approved”.  read more »

Citizens' Advice

Citizens Advice Cornwall https://www.citizensadvicecornwall.org.uk

Citizens Advice Consumer Service on 03454 040506  read more »